Bookings

• The signing of the booking form confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list). 
• You must be over the age of 21 to place a reservation and register. 
• No pets allowed.
• For the comfort of guests and by Florida Law, there is a non-smoking policy in place in all of our homes, however, smoking is permitted on the patio area. Please use ashtrays, as provided.
• To ensure comfort, security and peace of mind, all of our homes are registered with the State authorities and in full compliance with all relevant legislation.

Rental Period

• Stays of 5 nights or less will incur a cleaning fee plus local taxes.
• The home is available from 4pm, local time, on the day of arrival.
• Departure must be by 10am on the morning of departure. 
• Guests may arrange to arrive earlier or stay later if the home is available. A nominal charge will be levied for this service and must be booked with us in advance.

Payment

• A deposit of $200 is required at the time of your initial reservation. Upon receipt of this deposit you will be sent a confirmation of the booking.
• Payment of the balance is due no later than 6 weeks prior to your arrival date. Upon receipt a confirmation will be sent out. You will receive full details of the home, along with directions and key codes within 72 hours of your departure date.
• Failure to make the final payment by the due date (6 weeks prior to arrival) may result in the loss of the booking and deposit.
• We recommend that all guests ensure they have appropriate holiday, medical, injury and cancellation insurance coverage prior to travel.

Property Protection Plan

• YOU ARE SOLELY RESPONSIBLE FOR ANY THEFT, DAMAGE OR BREAKAGES THAT MAY BE CAUSED TO THE PROPERTY OR ITS INVENTORY DURING YOUR STAY.
• Property Protection Plan – At a cost of $50 to relieve you of the cost for all unintentional and incidental damage to the property and its contents up to $500. This Property Protection Plan does NOT cover intentional damage, theft, excessive cleaning, and unintentional/incidental damage over amount of coverage purchased or any damage. You must have a valid credit card on file. The guest hereby authorizes Starmark Vacation Homes to charge guest credit card for any intentional damage, theft, excessive cleaning charges, unintentional and incidental damage over amount of coverage purchased.
• The home is checked prior to your arrival and after your departure and any faults are reported to the management.
• Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added costs for pest control services incurred for lack of care may be passed to you.

Cancellation by Guests

In the event of your party needing to cancel, the following conditions will apply:

• 6 weeks or more prior to arrival – $50 administration fee
• 6 to 3 weeks prior to arrival – $200 (reservation deposit)
• 3 to 1 week(s) prior to arrival – 50% of the total charge
• 1 week to 2 days prior to arrival – 75% of the total charge
• 48 hours or less will result in 100% of the total charge
• No Show on day of arrival result in 100% of the total charge
• For a refund, cancellation must be in writing. No cash refunds are given.

Cancellation by the Home Owner or Starmark Vacation Homes

• In the unlikely event that personal circumstances necessitate cancellation of the booking, we will seek to relocate your booking to a home of a similar or superior standard. However, if we are unable to find a suitable relocation, we will refund any monies paid (without interest, compensation or consequential loss of any kind).

• Force Majeure:  Starmark Vacation Homes, the owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond their control including, but not restricted to, hurricanes, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond their control. We recommend that all guests ensure they have appropriate holiday, medical, injury and cancellation insurance cover prior to travel.

Safety & Security

• Due to state fire regulations, under no circumstances may more than the maximum number of persons identified on the booking form occupy the home.
• All swimming pools are used entirely at the guest’s own risk. No diving is allowed and children must be supervised at all times.
• Glass is not permitted in the pool area at any time. Please use the plastic ware provided.
• The guest is responsible for locking the doors to the extent of locks available at the property before leaving at any time during their stay. 

Complaints

• In the unlikely event of a problem arising during your stay in one of our homes, you should contact us immediately and we will seek to resolve the matter within a reasonable period of time. If the problem has not been reported to us within 24 hours of the problem arising, we cannot accept responsibility.

Disclaimer

• LIABILITY – The property is privately owned and neither the owners nor we, the management company, accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.
• Starmark Vacation Homes, the owners and their agents reserve the right of entry at any time. This includes authorized workers such as maintenance crew, gardeners, pest control contractors, etc.
• INFORMATION DIRECTORY – while all information supplied is deemed to be correct, and to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of any contract.

Pets are Prohibited

• YOU ACKNOWLEDGE THAT NO PETS ARE ALLOWED IN OR ON THE PREMISES. THE UNAUTHORIZED OCCUPANCY OF PETS WHERE PROHIBITED WILL RESULT IN IMMEDIATE EVICTION AND LOSS OF ALL RENTS AND SECURITY DEPOSITS!